RETURNS & REFUND POLICY
Thanks for shopping at Head 2 Toe Childrenswear
If you are not entirely satisfied with your purchase, we’re here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, tags still in tact and in the same condition that you received it. Your item must be in the original packaging and your item needs to have the receipt or proof of purchase. We will not be able to accept returns after 14 days. Any returns received will be treated as a non returnable item and will not be refunded. If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you but will incur a re delivery charge.
Sale items are non returnable
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
We will try to ensure all items are in perfect condition before despatching out to you, If any of the goods are faulty that are bought within 30 days of purchasing, please contact us immediately by telephone or e-mail. The returned faulty goods will be inspected and we will refund both the item and the cost of the return postage.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and must be returned to us 1st Class recorded delivery, You will be responsible for the item until it reaches us.
If you have any questions on how to return your item to us please contact
Phone: 01506 854990
E-mail: [email protected]